Privacy Policy

Introduction

Balancier ("we", "us", "our") operates a watch repair and restoration workshop at 17 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia. This Privacy Policy explains how we collect, use, and protect personal information provided to us through our website and in the course of our services.

We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or contacting us, you acknowledge the practices described in this policy.

For questions or concerns, please write to: [email protected]

Data We Collect

We collect the following categories of personal information:

• Name and contact information (email, phone number) provided through our enquiry form
• Watch details and service-related information you share with us
• Correspondence records (email threads, notes from in-person consultations)
• Technical data collected automatically: IP address, browser type, pages visited, and approximate location (via cookies)

We do not collect sensitive personal data such as financial details, identity document numbers, or biometric data through our website.

How We Use Your Data

Personal information is used to respond to service enquiries, communicate about work in progress, and maintain service records. Specifically:

• To respond to enquiries submitted through our contact form
• To schedule, perform, and document watch servicing and restoration work
• To send updates regarding the status of your service (if applicable)
• To maintain records of work completed (for reference and warranty purposes)
• To understand how our website is used and improve its content (via analytics cookies, subject to your consent)

We do not use your personal data for automated decision-making or profiling. We do not sell or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

Under the PDPA, we process personal data on the following grounds: your consent (for optional cookies and marketing communications); the performance of a service agreement (to carry out watch repair services); and our legitimate interest in maintaining accurate service records and responding to enquiries.

You may withdraw consent for optional data processing at any time by contacting us at the address below.

Data Retention

Enquiry data is retained for up to 12 months if no service proceeds. Service records (for clients whose watches we have worked on) are retained for a minimum of 5 years to allow reference in the event of a future service query. You may request earlier deletion — see Your Rights below.

Data Protection Measures

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include password-protected record systems, limited staff access, and secure email communications. In the event of a data breach affecting your personal information, we will notify you and the relevant authority as required under applicable law.

Cookies

Our website uses cookies to function correctly and to understand how visitors use the site. Essential cookies are necessary for the site to operate. Analytics and preference cookies are optional and require your consent. For full details, please see our Cookie Policy.

Third-Party Services

Our website may use third-party services such as Google Analytics (for website usage statistics) and Google Maps (for displaying our location). These services have their own privacy policies. We encourage you to review Google's privacy policy at google.com/policies/privacy if you have concerns. We do not integrate social media tracking on our website.

Your Rights

Under the PDPA, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for processing based on consent
• Request deletion of data we are not legally required to retain
• Object to processing for direct marketing purposes

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 working days.

Children's Privacy

Our website and services are intended for persons aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have received information from a person under 18, please contact us promptly and we will delete it.

Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any external site you visit.

Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on this page, with the updated date shown at the top. Continued use of our website following any update constitutes acceptance of the revised policy.

Contact

For privacy-related enquiries:
Balancier
17 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
[email protected]